CPSA - Certified Pega System Architect Process Flow and Automation Questions and Answers

Question 1

A loan application case type requires two independent review processes to run concurrently: a credit check and a property appraisal. The case can only advance to the 'Offer Generation' stage after both reviews are successfully completed. Which process flow configuration best supports this requirement?

Accepted Answer

Configuring parallel processes within a single stage.

Answer

Configuring parallel processes within a stage allows for two or more independent processes to execute concurrently. The case will not exit the stage until all parallel processes are completed, which perfectly matches the scenario's requirement for both the credit check and property appraisal to finish before moving to the next stage.

Question 2

A Service Level Agreement (SLA) is configured for an assignment with a goal of 24 hours and a deadline of 48 hours. If the assignment is not completed after 26 hours, what is the status of the SLA?

Accepted Answer

The goal has been missed, but the deadline has not been reached.

Answer

The 'goal' in an SLA represents the target completion time. Once this time has passed (24 hours), the goal is considered missed, and any associated escalation actions for the goal are triggered. The 'deadline' is the absolute latest the task should be completed. Since 26 hours is past the goal but before the deadline of 48 hours, only the goal has been missed.

Question 3

Which flow shape is used to invoke a separate, reusable process from within a parent process flow, allowing for modular and maintainable application design?

Accepted Answer

Subprocess

Answer

The Subprocess shape is specifically designed to call another flow from the current flow. This promotes reusability, as a common process (like an approval or notification flow) can be built once and invoked from multiple parent flows.

Question 4

In a Pega application, what is the primary function of a 'Stage' in the case life cycle?

Accepted Answer

To represent a major milestone or phase in the resolution of a case.

Answer

Stages represent the high-level milestones or phases of a business process. They are the primary means of organizing the work within a case life cycle, grouping related steps and processes together to achieve a specific part of the overall business goal.

Question 5

A system architect needs to configure routing so that an assignment is sent to a list of users who share a common set of skills. If any user in that group can pick up and work on the assignment, which routing destination is most appropriate?

Accepted Answer

To a Work Queue.

Answer

A Work Queue (also referred to as a workbasket) is a shared list of assignments that can be accessed by a group of users. This is the ideal routing method when any member of a team or skill group can complete the task, ensuring the work is addressed even if a specific individual is unavailable.

(CPSA) Certified Pega System Architect Practice Test

(CPSA) Certified Pega System Architect Practice Test

CPSA - Certified Pega System Architect Process Flow and Automation Questions and Answers