OSC Business Writing 2

Question 1

What is the 'you' attitude in business writing?

Accepted Answer

Focusing on the reader's needs and benefits rather than the writer's

Answer

Always using the word 'you' in every sentence

Answer

Writing in second-person only

Answer

Addressing complaints defensively

Question 2

A cover letter for a job application should be:

Accepted Answer

A targeted one-page introduction highlighting relevant skills and motivation

Answer

A copy of the resume

Answer

A list of all previous employers

Answer

An informal personal biography

Question 3

In a business proposal, the 'scope of work' section defines:

Accepted Answer

The specific tasks, deliverables, and boundaries of the project

Answer

Payment terms only

Answer

The contractor's biography

Answer

References from past clients

Question 4

What is the appropriate closing for a formal business letter to someone you know?

Accepted Answer

Sincerely,

Answer

Later,

Answer

XOXO,

Answer

Peace,

Question 5

Using bullet points in business documents primarily helps to:

Accepted Answer

Improve readability by presenting lists in a scannable format

Answer

Make documents look longer

Answer

Replace all paragraph writing

Answer

Add visual decoration

Question 6

Which of the following is an example of an effective complaint letter opening?

Accepted Answer

I am writing to bring a service issue to your attention and request a resolution.

Answer

This is the worst service I have ever received!

Answer

You people are incompetent.

Answer

I don't know why I bother.