OSC Business Communication 2

Question 1

What does 'professional tone' mean in workplace communication?

Accepted Answer

Being clear, respectful, and objective

Answer

Using complex vocabulary to impress

Answer

Always being formal and never friendly

Answer

Using slang to seem approachable

Question 2

Which of the following is a barrier to effective workplace communication?

Accepted Answer

Jargon unfamiliar to the audience

Answer

Clear subject lines

Answer

Concise messages

Answer

Proper grammar

Question 3

When replying to all recipients in a group email, you should:

Accepted Answer

Verify that all recipients need to see your response

Answer

Always reply-all to every message

Answer

Never reply-all under any circumstance

Answer

Reply-all only to managers

Question 4

Non-verbal communication in a professional setting includes:

Accepted Answer

Body language, eye contact, and posture

Answer

Only written memos

Answer

Email formatting only

Answer

Tone of voice in text messages

Question 5

The most effective way to communicate negative feedback to a colleague is:

Accepted Answer

Privately, specifically, and constructively

Answer

Via group email to create accountability

Answer

By posting on a shared board

Answer

Through a third party

Question 6

Which of the following best describes 'upward communication' in an organization?

Accepted Answer

Information flowing from employees to management

Answer

Messages sent from managers to employees

Answer

Communication between peers

Answer

External communication with clients