Human Relations and Communication Flashcards
6 cards from real OPOTA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Human Relations and Communication flashcards as text
What is 'active listening' in law enforcement communication?
Answer: Fully concentrating on the speaker, understanding their message, and providing feedback to confirm understanding
Active listening involves giving full attention, processing the message, and providing verbal and nonverbal feedback.
What is 'implicit bias' and how does it affect policing?
Answer: Unconscious attitudes or stereotypes that influence perceptions, actions, and decisions without awareness
Implicit bias refers to unconscious attitudes that can influence decisions without awareness.
What is Crisis Intervention Team (CIT) training and why is it important?
Answer: Specialized training in recognizing and responding to individuals experiencing mental health crises
CIT prepares officers to recognize mental health crises and respond using de-escalation techniques that prioritize treatment over arrest.
What role does 'procedural justice' play in community-police relations?
Answer: It refers to the perceived fairness of the process by which decisions are made, influencing public trust
Procedural justice focuses on whether people perceive police interactions as fair, directly impacting public trust.
How should an officer communicate with a person who has limited English proficiency?
Answer: Use available language resources such as translation services, language line interpreters, or bilingual officers
Officers should utilize available language resources to ensure effective communication.
What is 'verbal judo' or tactical communication in law enforcement?
Answer: A communication approach using words strategically to gain voluntary compliance and de-escalate conflict
Verbal judo uses strategic language to redirect behavior, gain compliance, and de-escalate without physical force.