OMST Business Communication 3

Question 1

Which meeting document summarizes discussions, decisions, and action items after a meeting has occurred?

Accepted Answer

Minutes

Answer

Agenda

Answer

Notice

Answer

Resolution

Question 2

The 'you' attitude in business writing means:

Accepted Answer

Focusing on the reader's needs and benefits rather than the writer's

Answer

Writing in second person only

Answer

Avoiding the word 'I' entirely

Answer

Addressing the reader by name in every sentence

Question 3

Which of the following is an example of an indirect organizational plan for a business message?

Accepted Answer

Starting with background, then building to the main point

Answer

Opening with the main point, then giving details

Answer

Listing all facts with no conclusion

Answer

Presenting data alphabetically

Question 4

In professional email etiquette, which of the following is considered poor practice?

Accepted Answer

Writing in all capital letters

Answer

Using a clear subject line

Answer

Replying within 24 hours

Answer

Proofreading before sending

Question 5

What is the function of an 'agenda' distributed before a meeting?

Accepted Answer

To list topics to be discussed in sequence

Answer

To summarize decisions made

Answer

To assign minutes-taking duties

Answer

To record attendance

Question 6

Which format is most appropriate for a brief, informal internal message between coworkers?

Accepted Answer

Interoffice memorandum or email

Answer

Formal letter on company letterhead

Answer

Legal brief

Answer

Press release