OMST Business Communication 2

Question 1

What does the notation 'cc:' at the bottom of a business letter indicate?

Accepted Answer

Copies were sent to additional recipients

Answer

The letter was composed on carbon paper

Answer

The letter is confidential

Answer

Content was certified by legal counsel

Question 2

In a formal business report, which section provides a brief overview of the entire document for busy executives?

Accepted Answer

Executive summary

Answer

Introduction

Answer

Appendix

Answer

Table of contents

Question 3

Which proofreading mark indicates that a lowercase letter should be changed to uppercase?

Accepted Answer

Three underlines beneath the letter

Answer

A circle around the letter

Answer

A slash through the letter

Answer

A caret above the letter

Question 4

A communication that flows from employees to management is called:

Accepted Answer

Upward communication

Answer

Downward communication

Answer

Lateral communication

Answer

Diagonal communication

Question 5

Which element of a business letter identifies a previous correspondence or file number?

Accepted Answer

Reference line

Answer

Attention line

Answer

Enclosure notation

Answer

Postscript

Question 6

What is the recommended line spacing for the body of a standard US business letter?

Accepted Answer

Single-spaced with a blank line between paragraphs

Answer

Double-spaced throughout

Answer

1.5-spaced throughout

Answer

Triple-spaced between paragraphs