OEC Communication & Client Relations 2

Question 1

When obtaining a SAMPLE history from an injured skier who speaks limited English, what is the BEST initial approach?

Accepted Answer

Use simple yes/no questions and gestures to gather key information

Answer

Simple yes/no questions and gestures allow basic history gathering when a language barrier exists and waiting is not feasible in an emergency.

Question 2

A distressed patient refuses to answer your questions during assessment. The BEST therapeutic communication technique is to:

Accepted Answer

Remain calm, use open-ended questions, and give them brief pauses to respond

Answer

Calm demeanor, open-ended questions, and allowing pauses reduce patient anxiety and encourage cooperation during assessment.

Question 3

Which component of a radio handoff report to ski patrol dispatch should be communicated FIRST?

Accepted Answer

Your unit identification and location

Answer

Proper radio protocol begins with unit identification and location so dispatch can route resources appropriately.

Question 4

An OEC technician is caring for a pediatric patient. Which approach BEST facilitates communication and reduces the child's fear?

Accepted Answer

Kneel to the child's level, use simple language, and involve a parent or guardian

Answer

Getting to eye level, using age-appropriate language, and including a trusted caregiver reduces fear and improves cooperation in pediatric patients.

Question 5

During patient handoff to EMS, which information format is MOST effective for ensuring continuity of care?

Accepted Answer

A structured MIST or SOAP report covering key clinical data

Answer

Structured formats like MIST (Mechanism, Injuries, Signs, Treatment) ensure no critical information is omitted during handoff.

(OEC) Outdoor Emergency Care Certification Practice Test