NZ Security Licence Crowd Control and Event Security 2 — Questions and Answers
Question 1: In NZ event security, what is the correct procedure for managing a medical emergency in a crowd?
- Clear space around the patient, call for medical assistance (first aid team or 111), keep bystanders clear, guide emergency services to the location, and document the incident (Correct answer)
- Move the patient to the car park and wait for an ambulance
- Continue managing the crowd and let others deal with the medical issue
- Only assist if the guard has a medical degree
Correct answer: Clear space around the patient, call for medical assistance (first aid team or 111), keep bystanders clear, guide emergency services to the location, and document the incident
During a medical emergency at an NZ event, security should: clear space around the patient, call for the event's medical team or 111, keep bystanders back, provide basic first aid if trained, guide emergency services to the exact location, and document the incident.
Question 2: What is the 'sterile area' concept in NZ event security?
- A controlled area within the venue where only authorised persons with proper accreditation can enter, such as backstage or VIP areas (Correct answer)
- A hospital-clean area for first aid treatment
- An area free from alcohol service
- The area outside the venue where smoking is permitted
Correct answer: A controlled area within the venue where only authorised persons with proper accreditation can enter, such as backstage or VIP areas
A sterile area in NZ event security is a controlled access zone where only authorised and accredited individuals can enter. This includes backstage areas, artist/performer areas, VIP zones, and operational control rooms. Access is controlled through accreditation passes.
Question 3: In NZ, what is the crowd controller's role in managing queue lines outside a venue?
- Manage orderly queuing, monitor for intoxicated or aggressive individuals, assess IDs before entry, manage capacity limits, and ensure pedestrian access is not blocked (Correct answer)
- Simply tell people where the end of the queue is
- Queue management is not part of a crowd controller's duties
- Allow people to skip the queue if they offer to pay extra
Correct answer: Manage orderly queuing, monitor for intoxicated or aggressive individuals, assess IDs before entry, manage capacity limits, and ensure pedestrian access is not blocked
NZ crowd controllers managing queues should: maintain orderly queuing, screen for intoxication and banned individuals, pre-check IDs where appropriate, monitor and enforce capacity limits, ensure the queue does not block footpaths or roads, and manage weather-related risks.
Question 4: What is the NZ approach to ejecting a patron from licensed premises?
- Explain the reason calmly, give the person an opportunity to leave voluntarily, issue a trespass warning if needed, use minimum necessary force only as a last resort, and document the ejection (Correct answer)
- Physically remove them immediately without explanation
- Only the police can eject patrons from licensed premises in NZ
- Ejection is only permitted after midnight
Correct answer: Explain the reason calmly, give the person an opportunity to leave voluntarily, issue a trespass warning if needed, use minimum necessary force only as a last resort, and document the ejection
NZ best practice for ejecting a patron: explain the reason clearly, give them an opportunity to leave voluntarily, issue a formal trespass warning if appropriate, use minimum reasonable force only if they refuse to leave, ensure their safety as they leave, and document the entire process.
Question 5: Under NZ law, what is the crowd controller's duty of care to ejected patrons?
- Ensure the ejected person is not placed in a situation of danger — check they have transport, are not severely intoxicated, and are not at risk of harm (Correct answer)
- Once ejected, the crowd controller has no further responsibility
- Drive the ejected person home personally
- Only ensure they leave the property boundary
Correct answer: Ensure the ejected person is not placed in a situation of danger — check they have transport, are not severely intoxicated, and are not at risk of harm
Under NZ law, the duty of care extends beyond the venue. Crowd controllers should ensure ejected patrons are not placed in danger — for example, not ejecting a severely intoxicated person into a dangerous area at night without access to transport or help.
Question 6: What communication equipment should NZ event security teams use?
- Two-way radios with dedicated security channel, mobile phones as backup, and a clear communication protocol including code words for sensitive situations (Correct answer)
- Personal mobile phones only
- No communication equipment is needed for small events
- Walkie-talkies are not permitted at NZ events
Correct answer: Two-way radios with dedicated security channel, mobile phones as backup, and a clear communication protocol including code words for sensitive situations
NZ event security teams should use two-way radios on a dedicated channel, with mobile phones as backup. A clear communication protocol should be established including radio procedures, code words for sensitive situations (e.g., medical emergency, aggressive patron), and escalation procedures.
NZ Security Licence Crowd Control and Event Security 2
In NZ event security, what is the correct procedure for managing a medical emergency in a crowd?