NYC Problem Sensitivity and Judgment 3

Question 1

An NYC Department of Buildings employee receives an anonymous tip that a contractor is skipping required inspections at an active construction site. The most appropriate response is to:

Accepted Answer

Forward the tip to the appropriate inspection division for follow-up investigation

Answer

Anonymous tips about construction safety must be forwarded for investigation because unverified safety violations can cause serious harm.

Question 2

A city employee working at a desk job notices that a data file containing residents' personal information is accessible to employees who have no need for it. The best course of action is to:

Accepted Answer

Alert a supervisor and the IT security team about the potential data exposure

Answer

Over-permissive access to personal data is a privacy risk that should be reported to IT security immediately without the employee accessing the data further.

Question 3

While processing a benefits application, a welfare examiner notices that an applicant has listed an income that appears inconsistent with other documents in the file. The examiner should:

Accepted Answer

Flag the discrepancy, request clarifying documentation from the applicant, and document the action

Answer

Requesting clarifying documentation gives the applicant a fair chance to explain the discrepancy while ensuring accuracy and accountability in benefit administration.

Question 4

An NYC corrections officer observes that a newly transferred inmate appears visibly fearful and is avoiding contact with a specific group of other inmates. The officer should:

Accepted Answer

Monitor the situation from a distance and log the observation, then consult a supervisor

Answer

Observing, documenting, and consulting a supervisor allows proper assessment of potential threats to inmate safety before taking action.

Question 5

A city employee discovers that a vendor has overbilled the agency by a significant amount on a recent invoice. The employee should:

Accepted Answer

Approve payment for only the correct amount and immediately notify a supervisor and the agency's procurement office

Answer

Withholding the overbilled amount and notifying appropriate oversight ensures fiscal accountability and creates an official record of the discrepancy.

NYC - Civil Service Exam Practice Test

NYC - Civil Service Exam Practice Test

NYC Problem Sensitivity and Judgment 3