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Information Ordering and Rules Flashcards

7 cards from real NYC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A department rule states: 'If a request is received before 2:00 PM, it must be processed the same day. If received at or after 2:00 PM, it is processed the next business day.' A request arrives at 1:58 PM on Friday. When must it be processed?

    Answer: Friday (same day)

    1:58 PM is before 2:00 PM, so the request must be processed the same day — Friday.

  2. An agency uses a numbering system where case numbers are assigned in the format YYYY-MM-NNNN (year-month-sequence). Which case number came FIRST?

    Answer: 2024-03-0012

    2024-03-0012 has the earliest year and month, and a lower sequence number than 2024-03-0045.

  3. Policy states: 'Employees must complete mandatory training within 30 days of hire OR before handling any client files, whichever comes first.' An employee is hired on June 1 and assigned client files on June 10. By when must training be completed?

    Answer: June 9 (before handling files on June 10)

    Client files are assigned June 10, so training must be done before that — by June 9 — since that condition is met first.

  4. A supervisor must process appeals in the following order: (1) appeals involving safety issues, (2) appeals from employees on probation, (3) all other appeals, oldest first. Which is processed second?

    Answer: An appeal filed Jan 15 by a probationary employee with no safety issue

    After all safety appeals (processed first), probationary employee appeals come next regardless of filing date.

  5. According to standard alphabetical filing rules, which name is filed LAST among the following?

    Answer: Zimmerman, Paul

    Among names starting with Y and Z, 'Zimmerman' comes last alphabetically after 'Zeleny', 'Young', and 'Yardley'.

  6. A clerk receives five forms numbered: 1042, 1039, 1047, 1035, 1044. What is the correct order for filing them numerically from lowest to highest?

    Answer: 1035, 1039, 1042, 1044, 1047

    Ascending numerical order: 1035, 1039, 1042, 1044, 1047.

  7. Rule: 'A permit application requires: (A) completed form, (B) fee payment, and (C) proof of insurance. Applications missing item C are placed on hold until documentation is received.' An application arrives with items A and B only. What action is taken?

    Answer: The application is placed on hold pending proof of insurance

    The rule specifically states applications missing proof of insurance (item C) are placed on hold, not rejected.