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Information Ordering and Rules Flashcards

7 cards from real NYC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A supervisor receives four incident reports filed at the following times: 9:15 AM, 8:50 AM, 10:02 AM, and 9:45 AM. In what order should they be logged chronologically?

    Answer: 8:50 AM, 9:15 AM, 9:45 AM, 10:02 AM

    Chronological order means earliest to latest: 8:50 AM, 9:15 AM, 9:45 AM, 10:02 AM.

  2. Agency policy states: 'All grievances must be submitted in writing within 10 business days of the incident.' An employee experiences an incident on Monday, March 3. What is the LAST day they may submit a grievance (assuming no holidays)?

    Answer: Monday, March 17

    Counting 10 business days from March 3 (not including March 3 itself) lands on Monday, March 17.

  3. A clerk must file documents using the following priority rule: Urgent items first, then Standard items, then Routine items. Within each category, items are filed oldest to newest. Which sequence is correct for: Urgent-Jan 5, Routine-Jan 2, Standard-Jan 8, Urgent-Jan 3?

    Answer: Urgent-Jan 3, Urgent-Jan 5, Standard-Jan 8, Routine-Jan 2

    Urgent items (Jan 3 before Jan 5) come first, then Standard (Jan 8), then Routine (Jan 2).

  4. According to procedure, an officer must notify a supervisor BEFORE taking any of the following actions EXCEPT:

    Answer: Completing routine paperwork at their desk

    Routine paperwork is a standard duty that does not require prior supervisor notification under typical civil service procedure.

  5. Rule: 'Applications missing a signature, date, OR required attachment are considered incomplete.' Which application is COMPLETE?

    Answer: Signed, dated, with all attachments included

    All three elements — signature, date, and all required attachments — must be present for an application to be complete.

  6. An employee's records show the following performance scores over four quarters: Q1=78, Q2=85, Q3=72, Q4=90. What is the correct ranking from highest to lowest?

    Answer: Q4, Q2, Q1, Q3

    From highest to lowest: Q4 (90), Q2 (85), Q1 (78), Q3 (72).

  7. A filing rule states: 'Names beginning with Mc or Mac are filed as if spelled Mac.' Where would 'McAllister' be filed alphabetically?

    Answer: Under Mac, before 'Macbeth'

    Treating 'McAllister' as 'MacAllister' places it in the Mac section, before 'Macbeth' alphabetically.