Clerical Speed and Accuracy Flashcards

A clerk must alphabetize the following street names: Zerega, Atlantic, Burnside, Allerton. What is the correct order?

Answer: Allerton, Atlantic, Burnside, Zerega

Allerton (Al-) comes before Atlantic (At-) since 'l' precedes 't'; Burnside (B) follows, then Zerega (Z).

A file contains records numbered in sequence: 1047, 1048, 1049, 1051, 1052. Which record number is missing?

Answer: 1050

The sequence skips from 1049 directly to 1051, so record number 1050 is missing.

An incoming mail log shows: Letter A arrived at 9:15 AM, Letter B at 9:47 AM, Letter C at 10:03 AM, Letter D at 9:31 AM. In what order should they be logged by arrival time?

Answer: A, D, B, C

Chronological order by arrival time: A (9:15 AM), D (9:31 AM), B (9:47 AM), C (10:03 AM).

A clerk verifies a check that reads 'Four Hundred Fifty-Two Dollars and 00/100.' Which numeric amount matches?

Answer: $452.00

'Four Hundred Fifty-Two Dollars' written out equals $452.00 numerically.

A records system uses color-coding: Red=Active, Blue=Closed, Yellow=Pending. A clerk places an active case in a blue folder. What error was made?

Answer: An active case was filed as closed

An active case (red folder) placed in a blue folder means it was incorrectly filed as a closed case.

Which of the following phone numbers is entered CORRECTLY based on the original: (718) 555-0192?

Answer: (718) 555-0192

Only option C, (718) 555-0192, exactly matches the original number without any transposed digits.

A batch of 50 forms must be processed. A clerk completes 12 forms in the first hour and 15 forms in the second hour. What percentage of the total batch has been completed?

Answer: 54%

12 + 15 = 27 forms completed out of 50 total; 27 ÷ 50 × 100 = 54%.