You arrive at the scene of a minor vehicle accident. One driver is clearly at fault and becomes verbally aggressive toward you. What is the BEST approach?
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A
Match the driver's aggressive tone to establish authority
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B
Remain calm, use a firm but professional tone, and give the driver space to de-escalate
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C
Immediately place the driver under arrest for disorderly conduct
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D
Ignore the driver until they calm down on their own