Human Relations and Interpersonal Skills Flashcards
6 cards from real NTN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Human Relations and Interpersonal Skills flashcards as text
An officer observes a peer falsifying a report. What is the ethical obligation?
Answer: Report the misconduct to a supervisor
Officers have an ethical duty to report misconduct to uphold integrity and public trust.
A complainant is upset and yelling at an officer at the front desk. The BEST response is to:
Answer: Stay calm, listen fully, and address the concern respectfully
Remaining calm and listening validates the complainant's frustration and helps de-escalate the situation.
Implicit bias in policing refers to:
Answer: Unconscious stereotypes that can affect officer decisions
Implicit bias consists of unconscious attitudes or stereotypes that can unintentionally influence decisions.
Effective active listening during an interview involves:
Answer: Maintaining eye contact, nodding, and summarizing what was said
Active listening includes nonverbal cues and paraphrasing to confirm understanding.
An officer stops a person for a minor infraction. The person claims the stop is racially motivated. The BEST response is to:
Answer: Explain the specific reason for the stop professionally and respectfully
Explaining the legal reason for the stop professionally demonstrates transparency and reduces tension.
The concept of 'procedural justice' in policing emphasizes:
Answer: Fair processes, transparency, and respectful treatment by officers
Procedural justice focuses on how people are treated during police interactions, not just the outcome.