Human Relations Flashcards
6 cards from real NTN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Human Relations flashcards as text
Which communication approach is most effective when delivering bad news to a coworker?
Answer: Be clear, respectful, and compassionate in your delivery
Delivering difficult news with clarity, respect, and compassion minimizes harm and maintains trust.
What does 'accountability' mean in a professional human relations context?
Answer: Taking responsibility for your actions and their outcomes
Accountability means owning the results of your decisions and actions, whether positive or negative.
Which of the following is an example of a 'positive working relationship' trait?
Answer: Showing consistent reliability and follow-through
Reliability and follow-through build trust, which is the foundation of positive working relationships.
During a stressful situation at work, which coping strategy best supports professional behavior?
Answer: Taking a short break and using calming techniques before responding
Taking a brief break and using calming techniques prevents stress from escalating into unprofessional behavior.
What is the primary purpose of workplace policies and procedures related to human relations?
Answer: To create a fair, safe, and respectful work environment
Workplace policies and procedures set standards that promote fairness, safety, and respect for all employees.
An employee notices that a coworker is being treated unfairly. The most ethical response is to:
Answer: Report the concern through appropriate channels
Reporting unfair treatment through proper channels upholds workplace ethics and protects the affected coworker.