NTN Human Relations 3

Question 1

Which communication approach is most effective when delivering bad news to a coworker?

Accepted Answer

Be clear, respectful, and compassionate in your delivery

Answer

Deliver it abruptly to get it over with

Answer

Send an impersonal email

Answer

Have someone else deliver the message

Question 2

What does 'accountability' mean in a professional human relations context?

Accepted Answer

Taking responsibility for your actions and their outcomes

Answer

Blaming others when something goes wrong

Answer

Passing tasks to others to avoid failure

Answer

Waiting for instructions before acting

Question 3

Which of the following is an example of a 'positive working relationship' trait?

Accepted Answer

Showing consistent reliability and follow-through

Answer

Competing rather than cooperating

Answer

Avoiding feedback from teammates

Answer

Working only on self-interest goals

Question 4

During a stressful situation at work, which coping strategy best supports professional behavior?

Accepted Answer

Taking a short break and using calming techniques before responding

Answer

Venting frustration loudly in the workspace

Answer

Ignoring the stressor entirely

Answer

Leaving the workplace without notice

Question 5

What is the primary purpose of workplace policies and procedures related to human relations?

Accepted Answer

To create a fair, safe, and respectful work environment

Answer

To limit employee freedoms unnecessarily

Answer

To generate paperwork for HR

Answer

To protect only managers from liability

Question 6

An employee notices that a coworker is being treated unfairly. The most ethical response is to:

Accepted Answer

Report the concern through appropriate channels

Answer

Ignore it to avoid involvement

Answer

Gossip about the unfair treatment

Answer

Retaliate against the person causing harm