NTN Human Relations 2 — Questions and Answers
Question 1: Which conflict resolution style involves both parties giving up something to reach an agreement?
- Avoidance
- Compromise (Correct answer)
- Collaboration
- Competition
Correct answer: Compromise
Compromise requires each party to concede something to reach a mutually acceptable solution.
Question 2: Which behavior in a team setting is most likely to undermine group cohesion?
- Sharing information openly
- Withholding important updates from teammates (Correct answer)
- Meeting deadlines consistently
- Asking clarifying questions
Correct answer: Withholding important updates from teammates
Withholding information creates mistrust and disrupts the coordination needed for effective teamwork.
Question 3: In the workplace, 'assertive communication' means:
- Being aggressive and demanding
- Expressing your needs and opinions confidently while respecting others (Correct answer)
- Staying silent to avoid conflict
- Always agreeing with authority figures
Correct answer: Expressing your needs and opinions confidently while respecting others
Assertive communication involves expressing yourself clearly and respectfully without being aggressive or passive.
Question 4: Which of the following best demonstrates respect for workplace diversity?
- Treating everyone identically regardless of cultural context
- Acknowledging and valuing different backgrounds and perspectives (Correct answer)
- Avoiding interactions with coworkers from different cultures
- Expecting all employees to share the same values
Correct answer: Acknowledging and valuing different backgrounds and perspectives
Respecting diversity means recognizing and valuing the unique backgrounds, experiences, and perspectives each person brings.
Question 5: When receiving constructive criticism from a supervisor, the most professional response is to:
- Argue about the feedback immediately
- Listen carefully, ask clarifying questions, and apply the feedback (Correct answer)
- Ignore the criticism
- Complain to coworkers about the supervisor
Correct answer: Listen carefully, ask clarifying questions, and apply the feedback
Receiving feedback professionally means listening, understanding, and using it to improve your performance.
Question 6: A team member consistently misses deadlines, affecting the whole group. The best initial step is to:
- Immediately report to management
- Discuss the issue privately and calmly with the team member (Correct answer)
- Do nothing and absorb extra work
- Speak negatively about them to others
Correct answer: Discuss the issue privately and calmly with the team member
Addressing performance concerns privately and directly first gives the person a chance to correct the issue without embarrassment.
NTN Human Relations 2
Which conflict resolution style involves both parties giving up something to reach an agreement?