NRPA Quality Assurance & Improvement 5

Question 1

Under CAPRA accreditation standards, a parks agency must demonstrate how many standards are addressed across its agency-wide self-assessment?

Accepted Answer

Approximately 150 standards

Answer

CAPRA's accreditation process evaluates agencies against approximately 150 standards covering governance, administration, human resources, and programs.

Question 2

A parks department implements '360-degree feedback' for its recreation supervisors. This means feedback is collected from:

Accepted Answer

Supervisors, peers, subordinates, and sometimes program participants

Answer

360-degree feedback gathers performance input from all directions—superiors, peers, direct reports, and sometimes customers—for a comprehensive view.

Question 3

Which statistical tool would a parks agency use to determine whether there is a relationship between facility cleanliness ratings and overall participant satisfaction scores?

Accepted Answer

Correlation analysis

Answer

Correlation analysis measures the strength and direction of the relationship between two continuous variables, such as cleanliness and satisfaction scores.

Question 4

When a park agency uses 'triangulation' in its program evaluation, it means the agency is:

Accepted Answer

Using multiple data sources or methods to cross-validate findings

Answer

Triangulation strengthens evaluation validity by confirming findings through multiple independent data sources, methods, or investigators.

Question 5

A recreation agency's quality improvement team identifies that long registration wait times are caused by outdated software. In the PDCA cycle, designing and testing a new online registration system represents which phase?

Accepted Answer

Do

Answer

The 'Do' phase involves implementing or piloting the proposed change—in this case, deploying the new online registration system for testing.

(NRPA) National Recreation and Park Association Practice Test

(NRPA) National Recreation and Park Association Practice Test

NRPA Quality Assurance & Improvement 5