NRPA Quality Assurance & Improvement 4

Question 1

In recreation program quality assessment, a 'Likert scale' is most appropriately used to measure:

Accepted Answer

Participant attitudes, satisfaction, or agreement levels

Answer

Objective attendance counts at facilities

Answer

Physical fitness performance scores

Answer

Revenue generated per program hour

Question 2

The 'cost-effectiveness analysis' in parks program evaluation differs from 'cost-benefit analysis' primarily because it:

Accepted Answer

Compares program costs to non-monetary outcomes rather than converting all benefits to dollars

Answer

Only calculates staff overtime expenditures

Answer

Requires a minimum five-year data set to be valid

Answer

Is only applicable to capital infrastructure projects

Question 3

Which accreditation body specifically provides voluntary accreditation for public park and recreation agencies in the United States?

Accepted Answer

Commission for Accreditation of Park and Recreation Agencies (CAPRA)

Answer

ISO International

Answer

Joint Commission on Recreation Standards

Answer

American National Standards Institute (ANSI)

Question 4

A 'logic model' in program planning and evaluation is best described as:

Accepted Answer

A visual diagram linking inputs, activities, outputs, and outcomes

Answer

A financial spreadsheet tracking program expenditures monthly

Answer

A staffing chart showing supervisory relationships

Answer

A legal document outlining program liability waivers

Question 5

When a parks agency conducts a 'needs assessment' prior to program planning, the PRIMARY purpose is to:

Accepted Answer

Identify gaps between current service levels and community needs

Answer

Satisfy a legal requirement for annual reporting

Answer

Evaluate the performance of existing staff members

Answer

Determine the marketing budget for new programs

Question 6

In quality management, 'benchmarking' can be described as 'internal' when an agency:

Accepted Answer

Compares performance between its own departments or facilities over time

Answer

Hires an outside consultant to audit all programs

Answer

Submits data to NRPA's national PRORAGIS database

Answer

Reviews competitor private leisure companies' service models

Question 7

A recreation manager uses a 'control chart' in quality monitoring. The primary purpose of the upper and lower control limits on this chart is to:

Accepted Answer

Distinguish normal process variation from statistically significant signals

Answer

Set maximum and minimum budget thresholds for programs

Answer

Define minimum and maximum staffing ratios per program

Answer

Establish the range of acceptable participant-to-staff ratios