Quality Assurance & Improvement Flashcards
7 cards from real NRPA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
In recreation program quality assessment, a 'Likert scale' is most appropriately used to measure:
Answer: Participant attitudes, satisfaction, or agreement levels
Likert scales measure subjective participant attitudes and levels of agreement or satisfaction on a continuum, typically 1–5 or 1–7.
The 'cost-effectiveness analysis' in parks program evaluation differs from 'cost-benefit analysis' primarily because it:
Answer: Compares program costs to non-monetary outcomes rather than converting all benefits to dollars
Cost-effectiveness analysis compares costs to outcomes measured in their natural units (e.g., participants served), without converting benefits to dollar values.
Which accreditation body specifically provides voluntary accreditation for public park and recreation agencies in the United States?
Answer: Commission for Accreditation of Park and Recreation Agencies (CAPRA)
CAPRA, operated through NRPA, provides the only national voluntary accreditation program specifically for public park and recreation agencies.
A 'logic model' in program planning and evaluation is best described as:
Answer: A visual diagram linking inputs, activities, outputs, and outcomes
A logic model visually maps the causal chain from program inputs and activities through to intended short- and long-term outcomes.
When a parks agency conducts a 'needs assessment' prior to program planning, the PRIMARY purpose is to:
Answer: Identify gaps between current service levels and community needs
A needs assessment identifies discrepancies between the current state of services and what the community actually requires or desires.
In quality management, 'benchmarking' can be described as 'internal' when an agency:
Answer: Compares performance between its own departments or facilities over time
Internal benchmarking compares performance data across an agency's own units, sites, or time periods to identify best practices within the organization.
A recreation manager uses a 'control chart' in quality monitoring. The primary purpose of the upper and lower control limits on this chart is to:
Answer: Distinguish normal process variation from statistically significant signals
Control limits on a control chart identify the boundary of normal (common cause) variation; points outside these limits signal unusual (special cause) variation requiring investigation.