NRCMA Patient Communication and Education 2

Question 1

A patient demonstrates 'open body language' when they:

Accepted Answer

Lean forward, face the speaker, and maintain eye contact

Answer

Open body language — leaning forward, uncrossed arms, eye contact, facing the speaker — signals receptiveness and engagement in the conversation.

Question 2

The primary purpose of informed consent is to:

Accepted Answer

Ensure the patient understands and voluntarily agrees to a procedure after being informed of its risks, benefits, and alternatives

Answer

Informed consent protects patient autonomy by ensuring they receive understandable information about a procedure's purpose, risks, benefits, and alternatives before voluntarily agreeing.

Question 3

When educating a diabetic patient about self-monitoring blood glucose, the most effective strategy includes:

Accepted Answer

Demonstrating the technique, having the patient return-demonstrate, and providing written reinforcement

Answer

Demonstration followed by return demonstration (teach-back with hands-on skills) is the gold standard for teaching procedural skills, reinforced by written materials.

Question 4

A patient appears visibly upset before a procedure. The best initial response is:

Accepted Answer

Acknowledge the patient's feelings and ask what concerns they have

Answer

Therapeutic communication begins with empathy — acknowledging the patient's feelings validates their experience and builds trust before addressing their concerns.

Question 5

Which communication technique involves reflecting the emotion you observe in the patient?

Accepted Answer

Empathic reflection

Answer

Empathic reflection involves naming or mirroring the emotion the patient appears to be experiencing to validate their feelings and deepen rapport.

(NRCMA) Nationally Registered Certified Medical Assistant Practice Test

(NRCMA) Nationally Registered Certified Medical Assistant Practice Test

NRCMA Patient Communication and Education 2