NPS Performance Improvement & Quality Metrics 2

Question 1

Benchmarking in performance management is the process of:

Accepted Answer

Comparing an organization's performance metrics against industry best practices or competitors

Answer

Setting internal performance targets based on historical data

Answer

Testing new equipment before it is used in production

Answer

Establishing financial budgets for the upcoming fiscal year

Question 2

A histogram is used in quality management to:

Accepted Answer

Display the frequency distribution of data values

Answer

Show the relationship between two variables

Answer

Track process performance over time

Answer

Rank causes of problems by frequency

Question 3

Six Sigma aims to reduce process defects to no more than:

Accepted Answer

Fewer than 3.4 defects per million opportunities

Answer

Fewer than 10 defects per million opportunities

Answer

Zero defects in all processes

Answer

Fewer than 100 defects per thousand opportunities

Question 4

A process flowchart is primarily used to:

Accepted Answer

Visually represent the sequence of steps in a process to identify inefficiencies

Answer

Display financial performance over time

Answer

Calculate the cost of quality in a department

Answer

Track individual employee performance metrics

Question 5

'Cycle time' in performance metrics refers to:

Accepted Answer

The total time required to complete one full cycle of a process from start to finish

Answer

The total cost associated with completing a product or service

Answer

The number of cycles a machine can complete in one hour

Answer

The time employees spend on training activities

Question 6

A Pareto chart is based on the principle that suggests:

Accepted Answer

Approximately 80% of problems are caused by 20% of the causes

Answer

50% of problems are caused by 50% of factors

Answer

All causes of a problem contribute equally to its occurrence

Answer

The most frequent problems are always the most critical

Question 7

The DMAIC methodology in Six Sigma stands for:

Accepted Answer

Define, Measure, Analyze, Improve, Control

Answer

Develop, Monitor, Assess, Implement, Check

Answer

Design, Map, Audit, Inspect, Complete

Answer

Define, Manage, Analyze, Integrate, Correct