Communication and Reporting Flashcards
7 cards from real NPLQ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication and Reporting flashcards as text
What is the main purpose of a formal shift handover between lifeguards?
Answer: To ensure the incoming lifeguard is aware of any ongoing hazards, incidents, or special bather needs
A shift handover transfers situational awareness, so the incoming lifeguard can maintain continuous, informed supervision without any safety gaps.
When communicating with a distressed or injured swimmer, which approach is most appropriate?
Answer: Use calm, clear, and reassuring language while providing instructions
Calm, clear, reassuring communication helps to reduce the casualty's panic and ensures they can follow the lifeguard's instructions effectively.
Which document is used to record all accidents, incidents, and near-misses at a pool facility over time?
Answer: The accident/incident log book
The accident/incident log book (or register) provides a chronological record of all reportable events, supporting trend analysis and legal compliance.
A piece of pool equipment is found to be defective during a session. What is the correct reporting action?
Answer: Remove it from use immediately and report it to the supervisor using the correct fault-reporting process
Defective equipment must be removed from service immediately and reported through the proper channel to prevent injury and ensure a timely repair.
What role does clear communication play during the execution of an Emergency Action Plan (EAP)?
Answer: It ensures every team member knows their role, reducing confusion and response time
Clear communication during EAP execution ensures coordinated team action, minimises duplication of effort, and reduces the overall response time.
Which of the following best describes the concept of 'chain of command' in pool communication?
Answer: Information and decisions flow through a defined hierarchy so the right people act at the right level
Chain of command means that communication and authority flow through clearly defined levels, ensuring decisions are made by the appropriate person and information reaches those who need it.
Under UK legislation (RIDDOR), which type of pool incident must be reported to the relevant authority?
Answer: Specified injuries, dangerous occurrences, and work-related deaths
RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) requires employers to report specified injuries, dangerous occurrences, and work-related deaths to the Health and Safety Executive.