Communication and Interpersonal Skills Flashcards
6 cards from real NMC CBT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Communication and Interpersonal Skills flashcards as text
A patient with hearing impairment is admitted. Which communication strategy is most appropriate?
Answer: Face the patient directly, speak clearly at normal volume, and reduce background noise
Facing the patient allows lip-reading, speaking clearly at normal volume prevents distortion, and reducing background noise improves hearing.
When obtaining informed consent, which element is NOT a requirement for valid consent under UK law?
Answer: The patient must sign a written consent form for all procedures
Written consent is not always required. Verbal or implied consent can be valid provided the patient has capacity, gives consent voluntarily, and has sufficient information.
A nurse notices a colleague making disparaging comments about a patient's lifestyle choices in the staff room. What is the appropriate response?
Answer: Challenge the comments professionally and remind the colleague of NMC standards
The NMC Code requires nurses to challenge discriminatory or harmful behaviour. Address the issue professionally with the colleague first.
Which demonstrates effective non-verbal communication when speaking with a distressed patient?
Answer: Maintaining appropriate eye contact and leaning slightly forward
Appropriate eye contact and leaning slightly forward demonstrates active listening, interest, and empathy.
A patient asks you not to disclose their HIV status to their family. What is the correct course of action?
Answer: Respect the patient's wishes and maintain confidentiality unless there is a specific legal obligation to disclose
Patient confidentiality must be maintained under the NMC Code and Data Protection Act. HIV status should not be disclosed without consent unless there is a specific legal duty.
During a handover, a nurse says: 'Mrs Smith is a 72-year-old admitted two days ago with a UTI. She has type 2 diabetes and is on metformin.' Which SBAR component is this?
Answer: Background
This provides the Background component: relevant medical history, context, and current treatment.