Communication and Interpersonal Skills Flashcards
6 cards from real NMC CBT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Communication and Interpersonal Skills flashcards as text
A patient with limited English proficiency is admitted. According to NMC standards, what is the most appropriate approach for effective communication?
Answer: Use professional interpreter services for all significant clinical conversations
Professional interpreter services should be used for significant clinical conversations to ensure accurate, confidential, and unbiased communication.
When breaking bad news, which communication framework is recommended for structuring the conversation?
Answer: The SPIKES protocol
The SPIKES protocol (Setting, Perception, Invitation, Knowledge, Emotions, Strategy/Summary) is widely used for breaking bad news.
A nurse uses the SBAR tool to hand over a deteriorating patient. What does the 'R' in SBAR stand for?
Answer: Recommendation
In SBAR, 'R' stands for Recommendation, where the nurse states what they believe should happen next.
When documenting in nursing notes, which principle must be followed according to NMC record-keeping standards?
Answer: Entries should be made as soon as possible after the event
NMC standards require entries as soon as possible after the event to ensure accuracy and completeness.
A patient becomes angry and shouts about waiting times. What is the most appropriate initial response?
Answer: Acknowledge their frustration and use active listening to de-escalate
Acknowledging frustration and using active listening demonstrates empathy and is the most effective initial de-escalation strategy.
Which best describes 'therapeutic communication' in nursing practice?
Answer: Purposeful interaction that promotes the patient's wellbeing and supports the nurse-patient relationship
Therapeutic communication is purposeful, patient-centred interaction that promotes wellbeing and builds the therapeutic relationship.