NJ Interpersonal Relations & Judgment 2

Question 1

A coworker confides that personal problems are affecting their work performance. What is the most appropriate response?

Accepted Answer

Listen empathetically and suggest they contact an Employee Assistance Program counselor

Answer

Tell other coworkers so they can offer support

Answer

Document the conversation and submit it immediately to HR

Answer

Ignore the situation since it is a personal matter

Question 2

You are assigned to a team project but one member is not contributing their fair share. What should you do first?

Accepted Answer

Speak directly with the team member to understand any obstacles they are facing

Answer

Complete all the work yourself and report the member to the supervisor

Answer

Divide the noncontributing member's tasks among the rest of the team silently

Answer

Remove the member from the project without consulting anyone

Question 3

A citizen complains to you that a colleague was rude and unhelpful during a recent interaction. As a supervisor, what is your first step?

Accepted Answer

Investigate by speaking with the employee and any available witnesses

Answer

Publicly reprimand the employee in front of the rest of the team

Answer

Dismiss the complaint since citizen complaints are often exaggerated

Answer

Automatically suspend the employee pending a full investigation

Question 4

You are asked to formally evaluate the job performance of a colleague you personally dislike. What should guide your evaluation?

Accepted Answer

Objective job performance criteria and documented evidence

Answer

Your personal feelings, since they reflect an honest opinion

Answer

Feedback from others who share your negative opinion of the colleague

Answer

The colleague's seniority and years of service alone

Question 5

Your supervisor gives you instructions that you believe may conflict with established agency policy. What should you do?

Accepted Answer

Ask your supervisor to clarify how the instruction aligns with agency policy

Answer

Follow the instructions without question since the supervisor has authority

Answer

Refuse to comply and immediately walk off the job

Answer

Bypass your supervisor and contact the Inspector General's office immediately

Question 6

A coworker from another unit requests access to files in your department to assist with their own project. What should you do?

Accepted Answer

Verify whether you are authorized to share the information before responding

Answer

Share everything immediately to demonstrate cooperation

Answer

Refuse all requests from other units to protect your department's work

Answer

Refer them to the department director regardless of the nature of the request

Question 7

During a stressful period, you notice a colleague behaving in an increasingly unusual or erratic manner at work. What is the most responsible action?

Accepted Answer

Discreetly bring your concern to your supervisor or HR

Answer

Warn other coworkers to be cautious around this person

Answer

Confront the colleague directly and aggressively about their behavior

Answer

Continue working normally and avoid the colleague entirely