Clerical & Office Skills Flashcards
6 cards from real NJ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Clerical & Office Skills flashcards as text
A clerk must alphabetize the following last names: Torres, Thompson, Tran, Taylor. What is the correct order?
Answer: Taylor, Thompson, Torres, Tran
Alphabetical order: Taylor (Ta), Thompson (Th), Torres (To), Tran (Tr) — sorted by second letter after 'T.'
Which of the following is a key benefit of maintaining accurate records in a government office?
Answer: Ensures accountability and provides documentation for decisions
Accurate records ensure accountability and provide an auditable documentation trail for decisions and actions taken.
If a form asks for information in order of 'Last Name, First Name, Middle Initial,' how should 'John P. Rivera' be entered?
Answer: Rivera, John P.
The format 'Last Name, First Name, Middle Initial' requires: Rivera, John P.
When answering a government office phone, which greeting is most professional?
Answer: Thank you for calling [Department Name], this is [Name], how may I help you?
A professional phone greeting identifies the department, the employee, and offers assistance to the caller.
Which of the following is an example of a cross-reference in filing?
Answer: A note in one file directing the user to look in another file for related information
A cross-reference is a notation in one file directing the user to look in a different location for related or alternative records.
A supervisor asks a clerk to prepare an agenda for a meeting. What should the agenda include?
Answer: A list of topics to be discussed, with time allotments
A meeting agenda outlines the topics to be covered and typically includes estimated time for each item.