Interpersonal Relations & Judgment Flashcards
7 cards from real NJ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Interpersonal Relations & Judgment flashcards as text
A coworker confides that personal problems are affecting their work performance. What is the most appropriate response?
Answer: Listen empathetically and suggest they contact an Employee Assistance Program counselor
Listening empathetically and directing the employee to professional resources like an EAP is supportive without overstepping appropriate boundaries.
You are assigned to a team project but one member is not contributing their fair share. What should you do first?
Answer: Speak directly with the team member to understand any obstacles they are facing
Speaking directly with the team member first allows you to understand the cause before escalating or redistributing work.
A citizen complains to you that a colleague was rude and unhelpful during a recent interaction. As a supervisor, what is your first step?
Answer: Investigate by speaking with the employee and any available witnesses
Investigating fairly by gathering information from all parties before acting is the appropriate supervisory response to a complaint.
You are asked to formally evaluate the job performance of a colleague you personally dislike. What should guide your evaluation?
Answer: Objective job performance criteria and documented evidence
Performance evaluations must be based on documented, objective criteria to be fair, valid, and legally defensible.
Your supervisor gives you instructions that you believe may conflict with established agency policy. What should you do?
Answer: Ask your supervisor to clarify how the instruction aligns with agency policy
Asking for clarification ensures you understand the instruction correctly and gives your supervisor the chance to address any policy conflict directly.
A coworker from another unit requests access to files in your department to assist with their own project. What should you do?
Answer: Verify whether you are authorized to share the information before responding
Verifying authorization before sharing information protects confidentiality while still allowing legitimate interdepartmental cooperation.
During a stressful period, you notice a colleague behaving in an increasingly unusual or erratic manner at work. What is the most responsible action?
Answer: Discreetly bring your concern to your supervisor or HR
Discreetly raising the concern with a supervisor or HR allows trained personnel to address the situation appropriately and protect everyone involved.