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NHA Certified Medical Administrative Assistant (CMAA) VIP Practice Exam

NHA — The NHA CMAA (Certified Medical Administrative Assistant) exam is issued by the National Healthcareer Association and consists of 110 questions (90 scored + 20 unscored pretest items) with a 2-hour time limit; passing requires a scaled score of approximately 390 out of 500, covering administrative duties, patient scheduling, medical records, insurance/billing, and patient communication.

29
Questions
120m
Time Limit
70.00%
To Pass
Question 1 of 29👑 VIP

A patient calls your clinic requesting their lab results from a visit three weeks ago. Before releasing any information over the phone, which of the following actions is the MOST important step to take first?

Questions 2–29 and full explanations are VIP-exclusive.