Which of the following best defines a customer-centric culture within an organization?
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A
A culture where the sales department is solely responsible for all customer interactions and satisfaction.
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B
A culture that prioritizes product development and innovation above all other business functions.
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C
A culture where every employee understands that their role contributes to creating value and a positive experience for the customer.
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D
A culture that strictly follows the principle that 'the customer is always right,' regardless of the circumstances.