Business Writing Skills Flashcards
6 cards from real NCRC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Writing Skills flashcards as text
Which of the following is the most professional way to begin a business email to an unfamiliar recipient?
Answer: Dear Ms. Johnson,
Using 'Dear' followed by the recipient's title and last name is the most professional and personalized greeting.
A workplace memo should include which of the following standard header elements?
Answer: TO, FROM, DATE, SUBJECT
Standard business memos begin with TO, FROM, DATE, and SUBJECT header fields.
Which sentence uses the most active and direct voice appropriate for workplace writing?
Answer: The team decided to reschedule the meeting.
Active voice names the subject performing the action: 'The team decided' is clear, direct, and concise.
When writing a professional email, the subject line should be:
Answer: Specific and descriptive of the email's purpose
A specific, descriptive subject line helps the recipient understand the email's purpose and prioritize their response.
Which of the following is an example of a complete sentence?
Answer: The order was shipped yesterday.
'The order was shipped yesterday' has both a subject ('the order') and a predicate ('was shipped yesterday').
In workplace writing, using jargon or technical terms is appropriate when:
Answer: Writing to colleagues who share the same technical background
Technical jargon is appropriate only when your audience shares the same knowledge base and will understand the terms.