NASM: Client Relations & Behavioral Coaching Flashcards

Which of the following best describes 'decisional balance' in behavior change?

Answer: Weighing the perceived pros and cons of changing

Decisional balance is the process of weighing the pros and cons of a behavior change to help resolve ambivalence.

A trainer notices a client's body language is closed off during a session. What is the best response?

Answer: Acknowledge it and ask how the client is feeling

Recognizing nonverbal cues and checking in shows attentiveness and helps address underlying concerns.

Which factor most strongly predicts long-term exercise adherence?

Answer: Strong social support and self-efficacy

Social support and self-efficacy are among the strongest predictors of sustained exercise behavior.

What is the purpose of using a reward system in behavioral coaching?

Answer: To reinforce positive behaviors and sustain motivation

Rewards reinforce desired behaviors and can help maintain motivation, especially in early stages.

When a client compares themselves negatively to others, the trainer should encourage them to:

Answer: Focus on their own personal progress and goals

Redirecting focus to personal progress supports intrinsic motivation and a healthier mindset.

Which of the following demonstrates an open-ended question?

Answer: What has made staying active difficult for you?

Open-ended questions cannot be answered with a simple yes or no and encourage fuller responses.

What should a trainer do if a client discloses a medical condition outside the trainer's expertise?

Answer: Refer the client to a qualified healthcare provider

Trainers must stay within scope of practice and refer medical concerns to appropriate healthcare professionals.