NASM: Client Relations & Behavioral Coaching Flashcards

A client moves back from the action stage to the preparation stage after a setback. This is known as:

Answer: Relapse

Relapse is a return to a previous stage of change and is considered a normal part of the behavior-change process.

Which communication approach is most effective for delivering feedback to a client?

Answer: Specific, constructive, and timely feedback

Specific, constructive, and timely feedback helps clients understand exactly what to adjust and reinforces progress.

What does 'intrinsic motivation' refer to?

Answer: Doing an activity for inherent satisfaction

Intrinsic motivation arises from internal satisfaction and personal enjoyment of the activity itself.

Why is it important for a trainer to recognize their professional scope of practice in client relations?

Answer: To know when to refer clients to other qualified professionals

Understanding scope of practice ensures trainers refer clients to appropriate professionals, such as dietitians or physicians, when needed.

A client says they 'might try' to walk more but isn't sure. Which approach best supports them?

Answer: Use open-ended questions to strengthen their own change talk

Open-ended questions encourage clients to voice their own reasons for change, strengthening motivation.

Which of the following is a long-term, end-result target a client hopes to reach?

Answer: Distal (outcome) goal

Distal or outcome goals are long-term end results, such as losing 30 pounds over a year.

What is the recommended approach when a client achieves a goal?

Answer: Acknowledge the success and set a new goal

Recognizing achievement and setting new goals maintains motivation and continued progress.