Client Relations and Behavior Change Flashcards
7 cards from real NASM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Relations and Behavior Change flashcards as text
A client in the maintenance stage misses two weeks of workouts during a family emergency. How should the trainer BEST frame this lapse?
Answer: As a normal, temporary setback and a chance to plan for future high-risk situations
Relapse prevention treats lapses as normal learning opportunities and helps clients plan coping strategies for similar situations.
A trainer asks a client to list the pros and cons of starting an exercise program. What is this technique called?
Answer: Decisional balance
Decisional balance weighs the perceived benefits and costs of a behavior change, and it tends to shift toward the pros as clients move through the stages.
Which strategy is the strongest source of self-efficacy according to Bandura?
Answer: Mastery experiences, where the client succeeds at a task themselves
Mastery experiences, meaning personal successes, are the most powerful source of self-efficacy.
A client puts their gym bag by the front door every night so they remember to work out in the morning. Which behavior change technique is this?
Answer: Stimulus control
Stimulus control changes the environment to add cues for the desired behavior or remove cues for unwanted behavior.
A client asks for diet advice for a diagnosed kidney condition. What is the trainer's MOST appropriate response within their scope of practice?
Answer: Refer the client to a registered dietitian or their physician
Medical nutrition therapy for disease falls outside a CPT's scope, so the client should be referred to a qualified licensed professional.
Which question is the BEST example of an open-ended question in motivational interviewing?
Answer: What would being more active change in your daily life?
Open-ended questions can't be answered with yes, no, or a single choice, so they encourage the client to explore their own motivations.
A client who only exercises to earn a reward from a workplace wellness program stops once the incentive ends. What does this show?
Answer: Extrinsic motivation alone often fails to sustain long-term behavior
Behavior driven only by external rewards usually stops when the reward is removed, so trainers should help clients build intrinsic reasons to exercise.