NAMA Effective Communication in Anger Management 2

Question 1

Which technique involves repeating back what someone said in your own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing restates the speaker's message in your own words to verify accurate understanding and show you are listening.

Question 2

When someone is venting anger at you, the most effective initial response is to:

Accepted Answer

Acknowledge their feelings before addressing content

Answer

Acknowledging feelings first de-escalates emotional intensity and signals that the person feels heard before problem-solving begins.

Question 3

The term 'stonewalling' in communication refers to:

Accepted Answer

Emotionally withdrawing and refusing to engage

Answer

Stonewalling is a communication pattern where one party shuts down, withdraws, and stops responding, often escalating conflict.

Question 4

In NAMA's framework, 'disarming' as a communication technique means:

Accepted Answer

Finding truth in the other person's criticism to reduce defensiveness

Answer

Disarming involves finding a kernel of truth in the other person's complaint, which reduces their need to escalate.

Question 5

Which of the following is an example of a 'hidden agenda' that can sabotage effective communication?

Accepted Answer

Pretending to seek feedback while actually wanting validation

Answer

A hidden agenda occurs when the stated goal of a conversation differs from the actual goal, undermining genuine dialogue.

(NAMA) National Anger Management Association Practice Test