NAHP Property Management & Resident Services 3 — Questions and Answers
Question 1: A property manager is conducting a move-out inspection. Which practice best protects both the landlord and outgoing resident?
- Complete the inspection alone and mail results
- Conduct the inspection jointly with the resident and have both parties sign the report (Correct answer)
- Use only the move-in checklist as reference
- Photograph only damaged items to save time
Correct answer: Conduct the inspection jointly with the resident and have both parties sign the report
A joint inspection with signatures from both parties reduces disputes over security deposit deductions and creates a clear evidentiary record.
Question 2: In a Section 8 Housing Choice Voucher context, what is the 'payment standard'?
- The maximum gross rent the PHA will subsidize for a given unit size (Correct answer)
- The tenant's share of rent after the subsidy
- The HUD-approved fair market rent for the jurisdiction
- The utility allowance amount for the unit
Correct answer: The maximum gross rent the PHA will subsidize for a given unit size
The payment standard is the maximum subsidy amount the PHA will pay, set as a percentage of the Fair Market Rent for the area.
Question 3: Resident Services Coordinators at affordable housing properties primarily assist residents with:
- Lease enforcement and eviction proceedings
- Connecting residents to community resources, social services, and supportive programs (Correct answer)
- Setting rent levels and income certifications
- Physical maintenance and unit inspections
Correct answer: Connecting residents to community resources, social services, and supportive programs
Resident Services Coordinators focus on linking residents—especially elderly or disabled—to supportive services that promote housing stability.
Question 4: A manager at an affordable property must post a notice of rent increase. What is the typical minimum notice period required under most state laws?
- 7 days
- 15 days
- 30 days (Correct answer)
- 60 days
Correct answer: 30 days
Most states require a minimum of 30 days' advance written notice for rent increases, though some states require more for larger increases.
Question 5: Which federal law requires multifamily housing built after 1991 to include accessibility features such as accessible routes and adaptable bathrooms?
- Section 504 of the Rehabilitation Act
- The Fair Housing Amendments Act of 1988 (Correct answer)
- The Americans with Disabilities Act
- The Architectural Barriers Act
Correct answer: The Fair Housing Amendments Act of 1988
The Fair Housing Amendments Act of 1988 requires that multifamily housing built for first occupancy after March 13, 1991 meet specific design and construction accessibility requirements.
Question 6: When a resident in an affordable housing unit passes away, the property manager's FIRST action should be to:
- Immediately re-rent the unit to reduce vacancy loss
- Secure the unit and follow state succession and estate notification procedures (Correct answer)
- Remove all personal belongings within 24 hours
- Terminate the lease effective the date of death
Correct answer: Secure the unit and follow state succession and estate notification procedures
Securing the unit and following proper legal procedures protects the estate's rights and the property from liability.
Question 7: What is the primary purpose of a 'tenant selection plan' in federally assisted housing?
- To establish the marketing budget for vacant units
- To document fair, non-discriminatory criteria for admitting applicants from the waitlist (Correct answer)
- To set maximum income thresholds above HUD guidelines
- To outline the eviction process for lease violations
Correct answer: To document fair, non-discriminatory criteria for admitting applicants from the waitlist
A tenant selection plan must describe admissions preferences, eligibility criteria, and screening standards in a way that ensures consistent, non-discriminatory processing.
NAHP Property Management & Resident Services 3
A property manager is conducting a move-out inspection.
Which practice best protects both the landlord and outgoing resident?