MTS Performance Improvement Solutions 2

Question 1

A performance consultant discovers that employees have the skills to do the job but consistently choose not to follow the correct process. Which intervention is MOST appropriate?

Accepted Answer

Implement a consequence management system

Answer

When performers have the skills but choose not to perform, the issue is motivational and consequence-based rather than skill-based.

Question 2

Which of the following BEST describes the purpose of a logic model in performance improvement planning?

Accepted Answer

It maps the relationship between resources, activities, outputs, and outcomes

Answer

A logic model visually depicts how program inputs and activities are expected to produce specific outputs and lead to desired outcomes.

Question 3

An MTS is evaluating whether a performance problem warrants a training solution. Which question is MOST critical to ask first?

Accepted Answer

Could performers do the task if their lives depended on it?

Answer

Mager and Pipe's classic diagnostic question distinguishes skill deficits (can't do) from performance problems (won't do), directing the appropriate intervention.

Question 4

During solution implementation, a change resistance team forms among senior employees. The BEST immediate response is to:

Accepted Answer

Involve the resistors as subject matter experts in refining the solution

Answer

Engaging resistors as SMEs converts their energy from opposition to ownership, leveraging their experience while reducing resistance.

Question 5

Which evaluation approach allows an MTS to determine whether a performance improvement intervention caused the observed change in results?

Accepted Answer

Pre-test and post-test with a control group

Answer

A control group design isolates the effect of the intervention from other variables, establishing causation rather than correlation.

(MTS) Master Training Specialist Practice Test

(MTS) Master Training Specialist Practice Test

MTS Performance Improvement Solutions 2