MTS Facilitation Skills & Techniques 2

Question 1

The 'fishbowl' facilitation technique is best used when the goal is to:

Accepted Answer

Have a small group model a discussion while others observe

Answer

Generate a large volume of ideas in a short time

Answer

Divide participants into equal teams for competitive exercises

Answer

Provide one-on-one coaching feedback to individual participants

Question 2

Two participants in a training session are in direct conflict over a topic. The most effective facilitation response is to:

Accepted Answer

Acknowledge both perspectives and redirect to shared goals or ground rules

Answer

Declare one participant correct based on the training content

Answer

Remove the disruptive participant from the session

Answer

Change the subject immediately to relieve the tension

Question 3

What is the key distinction between facilitation and instruction?

Accepted Answer

Instruction transfers knowledge from expert to learner; facilitation draws out knowledge from participants

Answer

Facilitation requires a subject-matter expert; instruction does not

Answer

Facilitation is only used in online learning; instruction is for in-person delivery

Answer

Instruction uses questions; facilitation uses lectures and demonstrations

Question 4

A participant raises an interesting topic that is outside the session's scope. Using a parking lot, the facilitator should:

Accepted Answer

Record the topic visibly and commit to addressing it at an appropriate time

Answer

Ignore the comment to avoid encouraging off-topic discussion

Answer

Immediately discuss it because participant interest signals relevance

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Ask the participant to raise it during a break privately

Question 5

In the 'Think-Pair-Share' technique, what is the purpose of the 'think' phase?

Accepted Answer

To give each participant individual processing time before social pressure influences their response

Answer

To allow the facilitator to prepare the correct answer before discussion

Answer

To silently read background material provided in the handout

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To rank answers in order of personal preference before comparing with a partner

Question 6

When a facilitator asks a question and is met with prolonged silence, the most appropriate response is to:

Accepted Answer

Rephrase the question or break it into smaller parts after waiting briefly

Answer

Immediately answer the question to relieve the group's discomfort

Answer

Call on the highest-ranking participant to set an example

Answer

Abandon the question and move on to avoid embarrassing participants

Question 7

Establishing ground rules at the beginning of a training session primarily serves to:

Accepted Answer

Create shared behavioral agreements that support a safe learning environment

Answer

Give the facilitator authority to remove disruptive participants

Answer

Document compliance with organizational training policies

Answer

Reduce the need for the facilitator to intervene during activities