Patient-Centered Care & Communication Flashcards
7 cards from real MTM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Patient-Centered Care & Communication flashcards as text
An elderly patient reports they share their blood pressure medication with their spouse because they cannot afford two prescriptions. What is the pharmacist's PRIORITY response?
Answer: Assess affordability barriers and explore patient assistance programs or lower-cost alternatives
Identifying and addressing the root cause — cost — through assistance programs is the patient-centered priority in this situation.
The 'stages of change' model (transtheoretical model) includes which stage where a patient is aware of a problem but not yet ready to take action within the next 6 months?
Answer: Contemplation
Contemplation is defined as recognizing a problem exists but not planning to change within the next 6 months.
A pharmacist uses open-ended questions during an MTM session. Which example BEST illustrates an open-ended question?
Answer: 'Tell me about your experience taking your diabetes medications.'
Open-ended questions invite narrative responses and uncover information that yes/no questions would miss.
When delivering a Medication Action Plan (MAP) to a patient, the document should be written at approximately what reading level for most patients?
Answer: 5th to 6th grade level
Patient-facing health materials, including the MAP, should target a 5th to 6th grade reading level to maximize comprehension across populations.
A patient from a cultural background where direct eye contact is considered disrespectful avoids looking at the pharmacist. The pharmacist should:
Answer: Recognize this as a cultural norm and adjust expectations accordingly
Cultural competence requires recognizing that nonverbal communication norms vary and adapting the interaction accordingly.
Which element is MOST critical to include when creating a patient's Personal Medication Record (PMR) during MTM?
Answer: All prescription medications, OTC drugs, herbals, vitamins, and supplements with dosing details
A comprehensive PMR must include all medications — prescription, OTC, herbals, and supplements — to identify interactions and therapy gaps.
A pharmacist practicing patient-centered care should primarily base treatment recommendations on:
Answer: The patient's values, preferences, and individual clinical circumstances
Patient-centered care integrates the patient's values, preferences, and individual circumstances alongside clinical evidence.