MS-700 Teams Voice and Calling 1 — Questions and Answers
Question 1: Which Microsoft Teams voice solution requires no on-premises telephony infrastructure and uses Microsoft as the PSTN carrier?
- Microsoft Calling Plans (Correct answer)
- Direct Routing
- Operator Connect
- Hybrid voice
Correct answer: Microsoft Calling Plans
Microsoft Calling Plans are a fully cloud-based PSTN solution where Microsoft provides phone numbers and acts as the carrier with no on-premises hardware needed.
Question 2: What is the purpose of Direct Routing in Microsoft Teams Phone?
- Connects Teams to the PSTN using a third-party Session Border Controller (Correct answer)
- Routes internal Teams calls between departments
- Provides emergency calling capabilities
- Enables voicemail transcription
Correct answer: Connects Teams to the PSTN using a third-party Session Border Controller
Direct Routing allows organizations to connect Teams Phone to the public telephone network using their own certified Session Border Controller (SBC) and carrier.
Question 3: Which Teams calling feature allows a single phone number to ring multiple devices simultaneously?
- Simultaneous ring (Correct answer)
- Call forwarding
- Call park
- Auto attendant
Correct answer: Simultaneous ring
Simultaneous ring in Teams allows incoming calls to ring on multiple endpoints at the same time, so users can answer from any device.
Question 4: What license is required for a Teams user to make and receive PSTN calls using Microsoft Calling Plans?
- Microsoft Teams Phone license + Calling Plan add-on (Correct answer)
- Microsoft 365 E3 only
- Teams Essentials
- Microsoft 365 F1
Correct answer: Microsoft Teams Phone license + Calling Plan add-on
Users need both the Microsoft Teams Phone System license and a Calling Plan add-on subscription to make PSTN calls through Microsoft's carrier network.
Question 5: Which Teams Phone feature allows callers to navigate a menu system to reach the correct department or person?
- Auto attendant (Correct answer)
- Call queue
- Call park
- Direct Routing
Correct answer: Auto attendant
Auto attendants in Teams Phone provide interactive voice response (IVR) menus that route callers to the correct department or individual.
Question 6: What Teams Phone feature places an incoming call on a shared hold so any authorized user can retrieve it from a different device?
- Call park (Correct answer)
- Call forwarding
- Simultaneous ring
- Call queue
Correct answer: Call park
Call park in Teams places a call on hold with a unique retrieval code that any authorized user can dial to pick up the parked call.
MS-700 Teams Voice and Calling 1
Which Microsoft Teams voice solution requires no on-premises telephony infrastructure and uses Microsoft as the PSTN carrier?