MS-700 Teams Voice and Calling 2 — Questions and Answers
Question 1: What is a Call Queue in Microsoft Teams Phone used for?
- Routes calls to the next available agent in a group (Correct answer)
- Records all incoming calls automatically
- Provides voicemail transcription
- Creates audio conference bridges
Correct answer: Routes calls to the next available agent in a group
A Call Queue in Teams Phone holds callers in a queue and distributes them to available agents using routing methods like round-robin or longest idle.
Question 2: Which Teams admin center policy controls whether users can make private calls and use call forwarding features?
- Calling policy (Correct answer)
- Meeting policy
- Voice routing policy
- App setup policy
Correct answer: Calling policy
Calling policies in Teams admin center control features like private calls, call forwarding, simultaneous ring, voicemail, and call park for specific users.
Question 3: What must an administrator configure in Teams for Direct Routing to correctly route outbound PSTN calls through an SBC?
- Voice routing policy with PSTN usages and routes (Correct answer)
- Calling plan subscription
- Audio conferencing policy
- Emergency calling policy
Correct answer: Voice routing policy with PSTN usages and routes
Direct Routing requires voice routing policies that contain PSTN usages linked to voice routes, which specify which SBC handles which dial patterns.
Question 4: Which PowerShell cmdlet is used to pair a certified Session Border Controller with a Microsoft Teams Direct Routing deployment?
- New-CsOnlinePSTNGateway (Correct answer)
- Set-CsTeamsCallingPolicy
- New-CsVoiceRoute
- Grant-CsOnlineVoiceRoutingPolicy
Correct answer: New-CsOnlinePSTNGateway
New-CsOnlinePSTNGateway registers a certified SBC with Teams by specifying the FQDN and port for Direct Routing connectivity.
Question 5: What Teams Phone feature ensures emergency calls include the caller's physical location when dialed from a corporate building?
- Dynamic emergency calling (Correct answer)
- Direct Routing
- Location-based routing
- Auto attendant
Correct answer: Dynamic emergency calling
Dynamic emergency calling in Teams uses network topology configurations to automatically provide the caller's physical location to emergency services.
Question 6: Which Teams Phone option allows a certified telecom operator to manage SBC connectivity on behalf of the customer through the Teams admin center?
- Operator Connect (Correct answer)
- Direct Routing
- Microsoft Calling Plans
- Hybrid PSTN
Correct answer: Operator Connect
Operator Connect allows certified telecom operators to bring their own PSTN connectivity to Teams and manage SBC infrastructure on the customer's behalf.
MS-700 Teams Voice and Calling 2
What is a Call Queue in Microsoft Teams Phone used for?