MS-700 Teams Monitoring and Troubleshooting 1 — Questions and Answers
Question 1: Which tool in Teams admin center provides detailed per-call diagnostics including packet loss and jitter for a specific user's call?
- Call analytics (Correct answer)
- Call Quality Dashboard (CQD)
- Teams activity reports
- Azure Monitor
Correct answer: Call analytics
Call analytics in Teams admin center shows detailed audio, video, and device quality data for every individual call or meeting a specific user participated in.
Question 2: What is the primary difference between Teams Call Analytics and the Call Quality Dashboard (CQD)?
- Call Analytics is per-user; CQD shows aggregate quality trends across the organization (Correct answer)
- CQD is per-user; Call Analytics shows org-wide trends
- Call Analytics requires PowerShell; CQD is GUI-only
- They show identical data in different formats
Correct answer: Call Analytics is per-user; CQD shows aggregate quality trends across the organization
Call Analytics provides granular per-user, per-session detail for troubleshooting individual issues, while CQD surfaces aggregate trends to identify systemic quality problems.
Question 3: Which Teams admin report shows how many active users, channels, and messages exist across the organization?
- Teams usage report (Correct answer)
- Call analytics report
- PSTN usage report
- Device usage report
Correct answer: Teams usage report
The Teams usage report in Teams admin center shows organization-wide metrics including active users, active teams, messages sent, and channel activity over time.
Question 4: What does a high jitter value in Teams call analytics indicate about network performance?
- Variable packet arrival times causing audio degradation (Correct answer)
- Packets are being lost entirely
- Network latency is too high
- Bandwidth is insufficient for video
Correct answer: Variable packet arrival times causing audio degradation
High jitter means audio packets are arriving at inconsistent intervals, causing choppy or garbled audio that degrades the call experience.
Question 5: Which Microsoft tool helps Teams administrators proactively identify network issues before a Teams deployment?
- Microsoft Teams Network Assessment Tool (Correct answer)
- Teams Call Quality Dashboard
- Azure Network Watcher
- Microsoft 365 admin center health dashboard
Correct answer: Microsoft Teams Network Assessment Tool
The Microsoft Teams Network Assessment Tool tests network connectivity and quality to Microsoft 365 endpoints, helping identify issues before a full Teams rollout.
Question 6: What Teams admin center section shows real-time service health incidents affecting Teams features?
- Microsoft 365 admin center Service health (Correct answer)
- Teams admin center Dashboard
- Call Quality Dashboard
- Azure Status page
Correct answer: Microsoft 365 admin center Service health
The Service health section of Microsoft 365 admin center reports active incidents and advisories affecting Teams and other Microsoft 365 services in real time.
MS-700 Teams Monitoring and Troubleshooting 1
Which tool in Teams admin center provides detailed per-call diagnostics including packet loss and jitter for a specific user's call?