MS-700 Teams Monitoring and Troubleshooting 2 — Questions and Answers
Question 1: What metric in CQD represents the percentage of call minutes with poor audio quality based on Microsoft's defined thresholds?
- Poor Call Percentage (PCP) (Correct answer)
- Packet Loss Rate
- Round Trip Time
- Audio Degradation Mean Opinion Score
Correct answer: Poor Call Percentage (PCP)
Poor Call Percentage in CQD measures the proportion of call minutes that exceeded Microsoft's defined thresholds for packet loss, jitter, or round trip time.
Question 2: Which Teams admin role can view call analytics for all users in the organization?
- Teams communications support specialist (Correct answer)
- Teams device administrator
- Help desk agent with no Teams role
- Power BI administrator
Correct answer: Teams communications support specialist
The Teams communications support specialist role can view full call analytics for all users, while the support engineer role has more limited per-user visibility.
Question 3: What does the Teams 'self-help diagnostics' tool in Microsoft 365 admin center help administrators do?
- Run automated checks to diagnose common Teams issues for specific users (Correct answer)
- Generate Teams activity usage reports
- Test network quality to Teams endpoints
- Review Teams security audit logs
Correct answer: Run automated checks to diagnose common Teams issues for specific users
Self-help diagnostics in Microsoft 365 admin center runs automated checks against common Teams issues (sign-in, meetings, calling) and provides remediation steps.
Question 4: What is the recommended maximum round-trip time (RTT) for optimal Teams call quality?
- Less than 100ms (Correct answer)
- Less than 500ms
- Less than 250ms
- Less than 50ms
Correct answer: Less than 100ms
Microsoft recommends a round-trip network latency of less than 100ms for optimal Teams real-time media quality, as higher values cause noticeable call delays.
Question 5: Which Teams diagnostic command can a user run in the Teams desktop client to collect local logs for troubleshooting?
- Ctrl+Alt+Shift+1 to save diagnostic logs (Correct answer)
- Type /logs in Teams search bar
- Run msdt.exe /id TeamsSetupDiagnostic
- Use Teams admin center > Diagnostics
Correct answer: Ctrl+Alt+Shift+1 to save diagnostic logs
Pressing Ctrl+Alt+Shift+1 in the Teams desktop client saves diagnostic log files to the user's Downloads folder for support analysis.
Question 6: What Teams admin center feature allows admins to monitor and manage Teams devices like IP phones and collaboration bars remotely?
- Teams devices management in admin center (Correct answer)
- Microsoft Endpoint Manager
- Azure Device Management
- Intune compliance policies
Correct answer: Teams devices management in admin center
The Devices section in Teams admin center provides centralized management of certified Teams devices, including status monitoring, updates, and remote restart.
MS-700 Teams Monitoring and Troubleshooting 2
What metric in CQD represents the percentage of call minutes with poor audio quality based on Microsoft's defined thresholds?