MS-100 Microsoft 365 Tenant & Service Management 2 — Questions and Answers
Question 1: Which section of the Microsoft 365 admin center provides advance notice of planned service changes, new feature releases, and upcoming maintenance?
- Service Health
- Message Center (Correct answer)
- Reports Dashboard
- Security Center
Correct answer: Message Center
The Message Center in the Microsoft 365 admin center is where Microsoft communicates upcoming changes, new features, and required administrator actions.
Question 2: What is the recommended approach for assigning Microsoft 365 licenses to a large number of users efficiently?
- Assign licenses individually through the admin center GUI
- Use group-based licensing in Azure AD (Correct answer)
- Submit a support ticket to Microsoft for bulk assignment
- Use Exchange PowerShell to assign licenses in bulk
Correct answer: Use group-based licensing in Azure AD
Group-based licensing in Azure AD allows administrators to assign license plans to security groups, automatically applying licenses to all members at scale.
Question 3: How are Microsoft 365 tenant subscription licenses billed?
- Only annually, paid fully upfront
- Per device registered, billed monthly
- Per user, on a monthly or annual basis (Correct answer)
- Based on total data storage consumed
Correct answer: Per user, on a monthly or annual basis
Microsoft 365 uses a per-user licensing model where organizations pay for each licensed user, with billing available on monthly or annual terms.
Question 4: What is the purpose of Microsoft 365 Usage Analytics?
- To monitor real-time service performance and latency
- To track service adoption and usage patterns across the organization (Correct answer)
- To generate regulatory compliance audit reports
- To analyze email flow and delivery statistics
Correct answer: To track service adoption and usage patterns across the organization
Microsoft 365 Usage Analytics provides Power BI-based insights into how the organization is adopting and using Microsoft 365 workloads, helping administrators drive adoption.
Question 5: After a Microsoft 365 subscription expires without renewal, what is the typical sequence before user data is permanently deleted?
- Data is deleted immediately upon expiry
- A 30-day grace period, then a 90-day disabled state, then permanent deletion (Correct answer)
- A 90-day grace period followed by immediate deletion
- Data is retained for 1 year in a read-only archive
Correct answer: A 30-day grace period, then a 90-day disabled state, then permanent deletion
Microsoft follows a defined data retention lifecycle: a 30-day grace period where the service still functions, followed by a 90-day disabled state where data is preserved but inaccessible, before permanent deletion.
Question 6: Which dashboard in the Microsoft 365 admin center provides metrics such as active users, email activity, and OneDrive storage consumption?
- Security Dashboard
- Compliance Dashboard
- Reports Dashboard (Correct answer)
- Service Health Dashboard
Correct answer: Reports Dashboard
The Reports Dashboard aggregates usage data across Microsoft 365 workloads including active user counts, email activity, Teams usage, and OneDrive storage trends.
Question 7: How many Global Administrator accounts does Microsoft recommend maintaining for a Microsoft 365 tenant?
- Exactly 1 to minimize security risk
- Between 2 and 4 for redundancy with minimal exposure (Correct answer)
- At least 10 for enterprise tenants
- As many as needed with no recommended limit
Correct answer: Between 2 and 4 for redundancy with minimal exposure
Microsoft recommends 2 to 4 Global Administrator accounts to balance redundancy (ensuring access is never completely lost) against security risk (limiting the number of highly privileged accounts).
MS-100 Microsoft 365 Tenant & Service Management 2
Which section of the Microsoft 365 admin center provides advance notice of planned service changes, new feature releases, and upcoming maintenance?