MR Operations and Process Management 5

Question 1

In supply chain management, 'bullwhip effect' refers to:

Accepted Answer

Small demand fluctuations causing increasingly large order variability upstream

Answer

The bullwhip effect occurs when small changes in consumer demand cause progressively larger order swings at upstream supply chain levels due to forecasting and ordering behavior.

Question 2

Which risk response strategy involves shifting the impact of a risk to a third party?

Accepted Answer

Transfer

Answer

Risk transfer moves the financial or operational consequence of a risk to another party, commonly through insurance or contractual clauses.

Question 3

The Plan-Do-Check-Act (PDCA) cycle is most closely associated with which management principle?

Accepted Answer

Continual improvement

Answer

PDCA is the iterative four-step cycle at the heart of continual improvement, enabling systematic testing and standardization of changes.

Question 4

A process audit finding reveals that operators are not following the documented work instructions. The MOST likely root cause category to investigate first is:

Accepted Answer

Method—the work instruction itself is unclear or incorrect

Answer

When operators deviate from instructions, the instructions themselves should be evaluated first to determine if they are accurate, clear, and practical to follow.

Question 5

Which metric represents the average time a unit spends in a process queue waiting to be worked on?

Accepted Answer

Queue time

Answer

Queue time (or wait time) is a major component of overall lead time and a primary target for lean improvement efforts.

(MR) Management Representative Certification Practice Test

(MR) Management Representative Certification Practice Test

MR Operations and Process Management 5