MR Operations and Process Management 3

Question 1

Which statistical tool is most appropriate for determining whether two variables have a linear relationship?

Accepted Answer

Scatter diagram

Answer

A scatter diagram plots pairs of data points to visually reveal the nature and strength of the relationship between two variables.

Question 2

In the context of ISO 9001, 'documented information' that must be retained as evidence of results is called:

Accepted Answer

A record

Answer

ISO 9001 distinguishes between documented information that must be 'maintained' (documents) and that which must be 'retained' (records) as objective evidence.

Question 3

A management representative is reviewing process KPIs and notes cycle time has increased 15% over three months. The FIRST step should be to:

Accepted Answer

Conduct a root cause analysis to understand why cycle time increased

Answer

Root cause analysis must precede corrective action to ensure solutions address the actual problem, not just its symptoms.

Question 4

Takt time in lean manufacturing is defined as:

Accepted Answer

Available production time divided by customer demand rate

Answer

Takt time sets the pace of production to exactly match customer demand, preventing both overproduction and underproduction.

Question 5

Which type of process map shows decision points and alternative paths through a process?

Accepted Answer

Flowchart

Answer

Flowcharts use standardized symbols including diamond-shaped decision nodes to represent branching logic and alternative process paths.

(MR) Management Representative Certification Practice Test

(MR) Management Representative Certification Practice Test

MR Operations and Process Management 3