MO Organizational Development 3

Question 1

Which stage of Tuckman's group development model is characterized by conflict and competition among team members?

Accepted Answer

Storming

Answer

The Storming stage involves interpersonal conflict as members compete for roles and challenge group norms.

Question 2

In organizational development, 'planned change' differs from 'emergent change' in that planned change:

Accepted Answer

Is deliberately designed and managed by leadership

Answer

Planned change is intentional and systematically managed, as opposed to emergent change which arises organically.

Question 3

A company merges two marketing teams with different workflows. Which OD process would best facilitate cultural integration?

Accepted Answer

Culture auditing and blending workshops

Answer

Culture auditing and blending workshops identify cultural differences and create shared norms post-merger.

Question 4

The concept of 'double-loop learning' in organizations means:

Accepted Answer

Questioning and changing underlying assumptions when solving problems

Answer

Double-loop learning involves revisiting the fundamental values and assumptions that govern behavior, not just correcting errors.

Question 5

Which metric is MOST useful for measuring the effectiveness of an OD intervention in a marketing department?

Accepted Answer

Pre- and post-intervention survey scores on targeted behaviors

Answer

Comparing pre- and post-survey scores on targeted behaviors directly measures whether the intervention changed what it was designed to change.

(MO) Marketing Officer Certification Practice Test