MO Organizational Development 2 — Questions and Answers
Question 1: Which OD intervention focuses on improving how groups coordinate tasks across departmental boundaries?
- Team building
- Intergroup development (Correct answer)
- Process consultation
- Survey feedback
Correct answer: Intergroup development
Intergroup development targets relationships and workflows between separate departments or units.
Question 2: In Lewin's Force Field Analysis, 'driving forces' are best described as:
- Barriers that prevent organizational change
- Pressures that push toward a desired change (Correct answer)
- External market threats
- Resistance from employees
Correct answer: Pressures that push toward a desired change
Driving forces are positive pressures that support movement toward the desired change state.
Question 3: A marketing department undergoes 'role clarification' workshops. What OD outcome is primarily targeted?
- Reducing budget overhead
- Eliminating ambiguity in job responsibilities (Correct answer)
- Increasing product launch speed
- Improving customer segmentation
Correct answer: Eliminating ambiguity in job responsibilities
Role clarification workshops reduce role ambiguity by explicitly defining each member's responsibilities.
Question 4: Which term describes the degree to which an organization's culture, structure, and strategy are aligned and mutually reinforcing?
- Organizational congruence (Correct answer)
- Change saturation
- Structural redundancy
- Cultural entropy
Correct answer: Organizational congruence
Organizational congruence (or fit) refers to the alignment among culture, structure, people, and strategy.
Question 5: When using the ADKAR model for change management, what does the 'K' stand for?
- Kinetics
- Knowledge (Correct answer)
- Key performance
- Kickoff
Correct answer: Knowledge
In ADKAR, 'K' stands for Knowledge — understanding how to change and what skills are needed.
Question 6: Which organizational structure is most appropriate for a marketing firm managing multiple simultaneous client projects?
- Functional structure
- Matrix structure (Correct answer)
- Hierarchical structure
- Divisional structure
Correct answer: Matrix structure
A matrix structure allows staff to report to both functional managers and project managers simultaneously.
Question 7: Appreciative Inquiry (AI) in OD is distinguished from traditional problem-solving because it:
- Identifies root causes of failures
- Focuses on organizational strengths and positive possibilities (Correct answer)
- Relies on external consultants exclusively
- Prioritizes cost reduction above all
Correct answer: Focuses on organizational strengths and positive possibilities
Appreciative Inquiry shifts the focus from problems to strengths, envisioning what the organization does best.
MO Organizational Development 2
Which OD intervention focuses on improving how groups coordinate tasks across departmental boundaries?