A customer contacts support for the third time about the same unresolved issue. From a relationship management perspective, what is the MOST critical action?
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A
Escalate to a senior agent and proactively follow up until resolution
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B
Offer a small discount coupon to apologize for the inconvenience
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C
Close the ticket and ask the customer to resubmit if the issue persists
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D
Transfer the customer to a different department