Organizational Development Flashcards

Which stage of Tuckman's group development model is characterized by conflict and competition among team members?

Answer: Storming

The Storming stage involves interpersonal conflict as members compete for roles and challenge group norms.

In organizational development, 'planned change' differs from 'emergent change' in that planned change:

Answer: Is deliberately designed and managed by leadership

Planned change is intentional and systematically managed, as opposed to emergent change which arises organically.

A company merges two marketing teams with different workflows. Which OD process would best facilitate cultural integration?

Answer: Culture auditing and blending workshops

Culture auditing and blending workshops identify cultural differences and create shared norms post-merger.

The concept of 'double-loop learning' in organizations means:

Answer: Questioning and changing underlying assumptions when solving problems

Double-loop learning involves revisiting the fundamental values and assumptions that govern behavior, not just correcting errors.

Which metric is MOST useful for measuring the effectiveness of an OD intervention in a marketing department?

Answer: Pre- and post-intervention survey scores on targeted behaviors

Comparing pre- and post-survey scores on targeted behaviors directly measures whether the intervention changed what it was designed to change.

When an OD consultant uses 'process consultation,' their primary role is to:

Answer: Help clients observe and understand their own processes so they can solve problems

Process consultation builds the client's own capacity to diagnose and improve organizational processes.

A marketing VP notices that after a reorganization, employees focus on unit metrics instead of company-wide goals. This is an example of:

Answer: Goal displacement

Goal displacement occurs when subunit or personal goals replace the broader organizational goals.